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Marketing Officer

Date Published:  19-Nov-2021
Employment Type: 

This role is part of a dynamic team that actively promotes CBH Group’s agricultural commodities to many customers in various markets. The role will assist in implementing marketing strategies and tasks to improve customer experience and maximise margins by maintaining customer databases, surveys, contract execution and reporting.

 

12 month fixed term contract with possibility of extension.

 

This position is situated in Head Office based in Perth reporting to Marketing Manager - International. Part time and flexible work options will be considered.

 

Key responsibilities

  • Maintain a high level of customer service and provide consistent, timely and accurate delivery of information.  

  • Report on sales and marketing performance and metrics using system data, including CRM and contract systems and external market information.

  • Assist in the development of customer campaigns to drive business volumes with international and domestic customers.

  • Administer and execute domestic contracts liaising with domestic customers on needs and planning.

  • Assist in building regular customer communications and updates to customers.

  • Assist with customer survey processes.

  • Review and maintain customer profile databases in BSM and CRM, monitor and report.

  • Review and maintain customer process & system work instructions.

  • Support the analytics of customer data and insights to drive better return from spend.

 

Skills and experience

  • Tertiary qualification in business, marketing or a related discipline.

  • Minimum 3 years’ experience in bulk commodity trading, or the sales and marketing of grains, oilseeds or foodstuffs.

  • Experience and/or understanding in evaluating and measuring marketing media performance.

  • Working knowledge/experience with Microsoft Office 365, CRM systems, Commodity Trading and Risk Management (CTRM) systems and customer communication or marketing systems.

  • A proactive and highly professional attitude.

  • Excellent written communication skills and attention to detail.

Desirable

  • Experience in managing a variety of communication projects; ensuring deadlines, budgets, reporting priorities are achieved.

  • A strong customer and solutions-focused attitude with an aptitude for marketing.

  • Strong digital, social media and traditional marketing skills and familiarity with CRM systems.

 

Marketing and Trading is committed to equal opportunities and providing a safe and rewarding environment for our people. Our strong culture of developing and enhancing our employees’ capabilities enables our people to perform at their best.

 

If this position is right for you, apply before close of business Thursday 2 December 2021.To find out more about working at CBH go to http://careers.cbh.com.au/


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